Usability in Civic Life

Voting and Usability Project

“UPA supports efforts to improve the usability of elections. Through education, advocacy, and participation in standards and design projects, we focus on people within the election process.

We believe that usability and the voting experience should be the starting point for the design of any voting system, and are the key to creating ease of use, efficiency and confidence in democratic elections worldwide.” Cited from http://upassoc.org/civiclife/voting/

Publications

  • Becker, S. C., Quesenbery, W., Redish, J., Chisnell, D., Scott, J., & Swierenga, S. J. (2009). Verification: Rewriting the voting experience on Election Day. Paper and presentation at the Society for Technical Communication 2009 annual conference, Atlanta, GA.
  • Chisnell, D., Scott, J., Swierenga, S., & Quesenbery, W. (2008). Usability in Civic Life Event: The Local Election Officials Usability Testing Kit. In Usability Professionals’ Association 2008 Conference Proceedings. Bloomingdale, IL: Usability Professionals’ Association.
  • Swierenga, S. J. (2007, Apr. 16). Interview with Gina Scott. Technology can improve lives: Help America Vote Act. http://www.govtech.com/gt/print_article.php?id=104995.
  • Swierenga, S. J., & Chisnell, D. E. (2007). The 2006 mid-term elections: Usability and accessibility voting forum. In Technology and Persons with Disabilities Conference Proceedings. Los Angeles, CA: CSU Northridge.

Usable Accessibility Project

“It's a simple idea, really: access + usability = usable accessibility

Once we remove the barriers to access addressed in standards and regulation, the next challenge is to make communications, technology and other products usable by people with a full range of abilities.”  Cited from http://upassoc.org/civiclife/access/

Publications

  • Swierenga, S. J. (2008). Accessible Web Design – Do’s and Don’ts. Presentation at the U.S. Treasury IT Accessibility Conference. Washington, D.C.
  • Quesenbery, W., Paciello, M., and Swierenga, S. J. (2008). Usability in Civic Life: Standards for usability, accessibility and plain language. Poster at the UPA Europe 2008 Conference. Turin, Italy.
  • Swierenga, S. J. (2008). Mexican Government Signs Manifesto on Usability and Accessibility for Government Websites. User Experience, 7(1).
  • Swierenga, S., Quesenbery, W., Walser, K., & Paciello, M. (2008). Usability in Civic Life Event: New recommendations for Section 508. In Usability Professionals’ Association 2008 Conference Proceedings. Bloomingdale, IL: Usability Professionals’ Association.
  • Papas, L., Jobst, J., & Swierenga, S. J. (2008). Assessing accessibility of Web sites for users with disabilities. Mini-workshop accepted for presentation at the Society for Technical Communication (STC) 2008 conference.
  • Quesenbery, W., & Swierenga, S. J. (2007). Creating citizen-centered websites: Improving and testing the user experience. Half-day workshop at the Citizen-Centered Government Web Sites: Usability, E-Democracy and Web. 2.0 Conference. Humphrey Institute, Minneapolis, MN.